Saxilby Physiotherapy & Well-being

During this time of uncertainty and restrictions, it is important that we are still able to offer physiotherapy appointments for those patients in need, this can be in the form of a video call, face to face clinic session or a home visit. We have put several measures in place to help protect both patients and staff. Please read the following information regarding the ways we are working with our patients to keep the clinic as safe an environment as we can.

PERSONAL PROTECTIVE EQUIPMENT

I will be wearing the following PPE during your visit to the clinic, as per the advice of the government and the CSP:

  • Non-latex gloves (single use, disposed of after each patient)
  • Water proof apron (single use, disposed of after each patient)
  • Face mask (sessional use, may be worn for several appointments but disposed of and replaced once it needs to be moved aside for drinking, eating etc or if it becomes damp)
  • If my risk assessment determines there is a risk of me becoming splashed in the face with any droplets breathed out (coughing/sneezing etc) then will also wear a waterproof visor.

You will be also be asked to wear a face mask and this must be worn throughout your time in the clinic. If you do not have access to a mask then we can provide one upon arrival at the clinic at the cost of 50p.

CLINIC CAPACITY AND CLEANING

To minimise risk to patients and staff the following measures will be in place:

  • There will be a minimum 5-minute gap between appointments to allow for me to change PPE and complete a thorough clean down of all relevant surfaces within the treatment room. Then throughout the day (a minimum of 3 times) the rest of the clinic will have a thorough clean. This will be completed as per NHS and government advice with the use of a neutral detergent and hot water followed by disinfectant. The areas cleaned will include (but not exclusively) door handles, door buzzer entry system, light switches, taps, treatment couch, waiting room furniture and the bathroom if used since the previous clean
  • If possible please attend on your own or ask anyone accompanying you to wait outside. Obviously if you require help getting into the clinic or wish to bring a chaperone this can be accommodated (with prior notification)
  • Please do not arrive early for your appointment as we may still be cleaning from the previous patient
  • We are keeping the use of waiting room chairs to a minimum, but as the winter months arrive we cannot expect patients to wait outside. So any chairs used in reception will be cleaned regularly throughout the day
  • Fabric couch covers will no longer be used
  • Any towels used will continue to be single patient use
  • No pillowcases will be used, we now have wipe clean pillows
  • In addition to the clinic being cleaned between patients we will continue to maintain the high standards of cleanliness we have always provided.

WHEN WILL A FACE TO FACE APPOINTMENT BE AN OPTION?

Any patient calling to book an appointment has the right to ask for a face to face session as opposed to a video appointment. A few questions will be asked at this point to determine that your problem would be better dealt with face to face as opposed to remotely and to check you don’t have any health reasons that make it high risk for you to attend the clinic.

The decision of whether a face to face appointment is appropriate will be based upon several factors as advised by the CSP and the government. If your symptoms are significant enough to out-weigh the relative risk of you attending the clinic and you have NO SYMPTOMS OF CORONAVIRUS an appointment will be offered.

WHAT WILL HAPPEN DURING YOUR APPOINTMENT?

  • Upon arrival at the clinic your temperature will be checked via a non-contact thermometer and you will need to clean your hands with hand sanitizer which will be provided at the clinic. Please do not wear disposable gloves to the clinic, you will be asked to remove them as wearing gloves from one location to another is less hygienic than simply washing hands
  • You will be required to wear a face mask throughout your appointment, this is in line with government guidelines which relate to wearing masks in enclosed spaces with other people. Disposable masks are available at the clinic at the cost of 50p
  • Please do not arrive too early as you may be asked to wait outside until the clinic cleaning is completed or until the previous patient has left
  • A consent form will need signing upon arrival for all sessions, this is to ensure you understand and agree that your needs for treatment outweigh the relative risk of coming and that you understand despite all measure taken we cannot guarantee you won’t come into contact with COVID-19 virus while in the clinic
  • We will then complete a full COVID-19 screening questionnaire to check you haven’t had any symptoms of concern

HOME VISITS

Home visits to an individual’s home or a care home are both available, but will be subject to the same process as clinic appointments in terms of PPE and COVID-19 screening.

APPOINTMENT CHARGES

Video appointment (45 minutes)                                              = £40

Face-to-face appointment (45 minutes)                                 = £42*

* Please note -there is a slight increase from the previous clinic appointment charges, to help cover the additional costs incurred while working with COVID-19 restrictions

If you have any questions regarding appointments then please do not hesitate to contact me either by email saxilbyphysio@aol.com or call 07843613057.

Thank you in advance for your compliance with these complex requirements, I know you will appreciate that they are all needed at this time and hopefully we can return to ‘normal’ in coming months.

Best wishes

Jenny Clarke